While Ashes and Vellichor Designs makes every attempt possible to respond to all inquiries, this is not always possible and they are not obligated or held responsible for doing so. No response may be due to personal factors, scheduling conflicts, scheduled time off etc. Follow up inquiries can be made within reason.
Standard response timeframe is 7-10 Business Days not including weekends, non working hours, US Holidays, or scheduled time out of office.